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Design Manager Knowledge Base Article

 

 

 

Title/Subject:

Automation Error OLE -214..., Microsoft Agent unable to start error, error 91, error 440, error 0, missing mscal.ocx, or user abort error collecting item tags on a certain workstation in a certain section of the software.

Category:

Any Product

Type:

Problem

Last Reviewed:

Tuesday, June 10, 2008

Article ID:

10000026

 

 

If the software starts normally and this message states that there is an error collecting item tags, then first try running a repair and then live update if repair does not fix the problem.  If repair and live update do not work then see below…

 

This is most likely caused by a problem with the Design Manager Setup.  Either the program was never set-up properly or another application uninstall removed a shared component.  The solution is to run the client or workstation setup…

 

Note: For error 91 when starting up the software, this could also denote a corrupted database (but will occur on all workstations), see: http://knowledge.designmanager.com/articles/10000043.htm

 

For Pro 5.0, run the Design Manager Pro 5.0 Workstation setup:

 

  1. Open Windows Explorer and browse to the Network drive containing the software on that Workstation (example  T:/DMPRO50).
  2. There is a subdirectory in DMMPRO50 called WSSETUP. Open that folder and run the SETUP.EXE in that folder.
  3. At the point where the Workstation setup asks for the Destination directory, select the Network location where the software resides on the server (example T:/DMPRO50). If the Workstation is mapped directly to the DMPro50 directory, then just select T:/ (or whatever drive mapping you're using) as the destination directory.
  4. Follow through the rest of the Install wizard.

 

Can also try to manually register the Server to correct this error:

 

1.    Right click on the Design Manager shortcut and select Properties. Write down the Target Path to the software (example   t:\dmpro50)

2.    Click on the Windows Start button and select Run. 

Type the path to the software, then    dmrs32 /regserver <click ok>    (example  t:\dmpro50\dmrs32 /regserver)

       Now type the same path but add    fpautl32 /regserver <click ok>  (example t:\dmpro50\fpautl32 /regserver)

 

For Pro 6.0, re-install the Client:

 

If the client was already installed and the installation is damaged it may have to be uninstalled before following the directions below.  Check the add/remove programs under the control panel to check for the “Design Manager Pro 6.0 Client.”  Make sure that only the Client is uninstalled, NEVER uninstall the standalone setup (does not include the word Client).

 

  1. Go to the workstation computer that you wish to make run Design Manager.  (You do not need the Design Manager CD.)
  2. Double click on My Computer (for Windows XP click on Start and then My Computer).
  3. Find the network drive that received the Design Manager Server Installation and double click on it.  Next, find the Design Manager folder (usually named "DMPRO60") and double click on it.
  4. Find a folder named "Client" and double click on it.
  5. Finally, double click on the Setup executable to run the setup.

 

The setup wizard will eventually ask you to set the location of the server files.  This must be set to the Design Manager directory (usually called "DMPRO60") on your server.  An example is of this setting is "N:\DMPRO60" where "N" is your network drive letter and DMPRO60 is the Design Manager folder.  This folder is also the same as the one that you browsed to in order to find the "client" folder (see #3 above).

 

 

For SE 6.0 and Pro 7.0, repair the software installation:

 

If the software was already installed and the installation is damaged it may need to be repaired.  Check the add/remove programs under the control panel to check for “Design Manager SE6” or “Pro 7.0.” Highlight Design Manager, click on “click here for support information” and choose Repair.  If Design Manager SE6/Pro 7.0 is not on the list then the software was never installed, install the software following the instructions in the manual.  Should repair fail to work, try uninstalling the software and then re-installing to the same folder; run a live update after re-installing.

 

For Design Manager 2000, re-run the setup:

 

The Design Manager CD will run automatically.  Place it in your CD drive and wait a few seconds until the Welcome screen appears.  Click the next button on the Welcome screen.  Review the license agreement.  Then you will see a window with a destination directory on it.  Click the browse button.  You will be prompted for the path to install Design Manager into.  Type the path where the first copy of Design Manager was installed on the shared (network) drive and press Enter.  Follow the rest of the setup instructions.

 

When this routine is complete you should see a Design Manager 2000 icon appear on the computer.

 

If on a network and there is a need to check the workstation setup:

 

·         Start Design Manager 2000 on the first computer.

·         Choose Tools, then Glossaries, then Locations.

·         Add a new location to the system by clicking on the Add button and typing in a location code and name.  Click OK.  You should see the new location listed in the Glossary.

·         Exit Design Manager 2000.

·         Start Design Manager 2000 on the second computer.

·         Choose Tools, then Glossaries, then Locations.

 

At this point if you see the new location that you entered on the first computer appear on this computer, then the setup was successful.