Design Manager Knowledge Base Article

Title/Subject:	After installing on Windows Vista Ultimate / Home Premium the program will not run or states that an OCX file is not registered or has missing dependencies.
Category:	Any Product
Type:	Problem
Last Reviewed:	Thursday, April 03, 2008
Article ID:	10000154

In order to install Active X components under Windows Ultimate the user must be elevated to the actual Administrator Account. This is a hidden account used to govern UAC.

* For Design Manager SE6, uninstall the non-working version under Control Panel, Programs and Features.

Put the Install CD back into your CD-Rom drive. Do not run the setup when it pops up.

Instead browse to the CD drive, and to the Setup Folder.

Right-click on the setup.exe file and choose Run as Administrator. Make sure that the program is installed for All Users when prompted.

* For Design Manager Pro 6.0, uninstall the non-working version under Control Panel, Programs and Features, DM Pro 6.0 Client (if the stand-alone setup was used, make a backup or a copy of the database, uninstall, restore backup after installing using instructions below)…

Using the Install CD –

If installing on the server for the first time or installing on a stand-alone for the first time, run the server setup.

After the server setup completes or if a Design Manager directory already exists, go to the DMpro60 directory on the drive mapped to the server or the local directory on the stand-alone machine – go to Client – then right click on the setup.exe and choose “send to desktop” – making a shortcut on the desktop.

Right-click on the new shortcut, choose Properties. Add /V”ALLUSERS=1” to the target (leave a space after the setup.exe).

An example of a target could be:

C:\dmpro60\client\setup.exe /V”ALLUSERS=1”

Click OK to save the properties.

Then Right-click on the shortcut and choose Run as Administrator.