Scanner Tips and Troubleshooting

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IMPORTANT! - Test the scanner before using it to scan a large complicated batch of items.  Make sure you are familiar with the operation of the scanner and the software before using it to scan a large batch of items.  Try it with only a few items first!

When scanning a large group of items, split the scanning up into manageable batches.  For example, when taking a physical count of your entire inventory, upload the scanner to your lot on the computer every couple of hundred of items.  Every upload will append items to the list that is being maintained on the computer.  This way if something happens to the scanner (it is dropped or loses power) you will only have to re-count the last couple of hundred items.  Another fact to keep in mind is that the scanner can only hold a maximum of about 1800 items at a time.

Make sure that you keep the plate on the bottom of scanner clean.  If you are having trouble uploading from the scanner or getting garbled results, try cleaning the plate on the bottom of the scanner.  Make sure that the pins inside the docking station are also clean and free of obstruction and that the scanner is seated properly in the cradle.  Unplug the docking station and turn off your computer before attempting to clean the pins.  Use a Q-tip with a little rubbing alcohol on it to clean the docking station pins and the bottom of the scanner.

If you are having trouble uploading but do not want to lose the items you have scanned you can dump the scanner into notepad and save the data as a file.  You can later copy the contents of this file to the clipboard and paste it into the white box on the upload window.  This file can also be sent to Design Manager technical support so that they can examine the data.

If all else fails the scanner can be reset.  See the Setting Up the Portable Data Collector section of this manual.  Resetting the scanner will cause it to lose any items currently in the scanner but not yet uploaded.


See the following articles for more information or trouble shooting your device: