Troubleshooting for Credit Card Processing

Modified on: 2017-11-29 14:34:05 -0500


  1. Check the Cayan/Merchant Warehouse SiteID, Key, and Name you entered into Design Manager.  Make sure they are all entered case-sensitive; the name must be entered exactly how it was given by Cayan/Merchant Warehouse.
  2. Make sure that the latest updates and service packs for MS Windows are installed. 
  3. Check the browser to make sure that it supports 128-bit Encryption
  4. Make sure that Microsoft XML 3.0 or higher is on the machine.  The program file required is msxml3.dll and should reside in the windows/system32 directory.  This version or higher is shipped with all of the latest services packs of Windows XP or higher.  Design Manager SE6/Pro7 does not support any Windows system prior to Windows XP SP2. (Cloud users do not need to worry about this)
  5. Make sure that any firewalls are open for:
  6. Check the error codes:
APPROVED


FAILED
1001
user authenticaion failed
DECLINED
1002
invalid transaction
DECLINED
1003
invalid transaction type
DECLINED
1004
invalid amount
DECLINED
1005
invalid merchant info
DECLINED
1007
field format error
FAILED
1008
not a transaction server
DECLINED
1009
invalid parameter stream
DECLINED
1010
too many line items
FAILED
1011
client timeout waiting for response
DECLINED
1012
Normal declined message (i.e. card was really declined)
FAILED
1012
Normal Failed Message (i.e. card really failed)
REFERRAL
1013
Normal, please call.
FAILED
1014
transaction type not supported by version (i.e. maybe your account is not set up to take Amex or other card type)
DECLINED
1019
original transaction id not found
DECLINED
1020
customer ref num not found
DECLINED
1022
invalid aba num
DECLINED
1023
invalid account num
DECLINED
1024
invalid exp date
FAILED
1025
transaction type not supported by host
DECLINED
1026
invalid ref num
DECLINED
1027
invalid receipt info
DECLINED
1028
invalid check holder name
DECLINED
1029
invalid check num
DECLINED
1030
check dl verification requires dl state
FAILED
1040
transaction did not connect
DECLINED
1050
insufficient funds available
FAILED
1099
general error
DECLINED
1100
invalid transaction returned from host
FAILED
1101
invalid timeout value
FAILED
1102
processor not available
FAILED
1103
error reading response
FAILED
1104
timeout waiting for processor
FAILED
1105
credit error
FAILED
1106
host not available
FAILED
1107
duplicate suppression timeout
FAILED
1108
void error
FAILED
1109
timeout waiting for host
DECLINED,DUPLICATE
1110
duplicate transaction
FAILED
1111
capture error
DECLINED
1112
failed avs check
FAILED
1113
cannot exceed sales cap
FAILED
2000
generic host error
FAILED
2001
invalid login
FAILED
2002
insufficient privilege or invalid amount
FAILED
2003
login blocked
FAILED
2004
login deactivated
DECLINED
2005
transaction type not allowed
FAILED
2006
unsupported processor
DECLINED
2007
invalid request message
FAILED
2008
invalid version
DECLINED
2010
payment type not supported
FAILED
2011
error starting transaction
FAILED
2012
error ending transaction
DECLINED
2013
error checking duplicate
EMPTY
2014
no records to settle
EMPTY
2015
no records to process
FAILED
99999
host error transaction not processed
FAILED
99999
undefined error




Did you find this helpful? Yes No

Can you please tell us how we can improve this article?