Design Manager Cloud loads a blue/green screen. Design Manager program does not launch (MAC Users only)

Modified on: 2017-08-03 12:03:20 -0400


If Design Manager Cloud using the Citrix Online Plug-in is loaded and only a blank blue/green screen appears, 

please follow these steps to restart Design Manager:


  1. Navigate to “Keyboard” and click “Send Ctrl-Alt-Del”.


2. The following screen will be presented. Click “Log off



3. Go back to your web browser and re-open online Design Manager


4. Design Manager will now be accessible again


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