Mac/Apple User Specific

DM Application will not launch, nothing happens
Click on the DM Application icon and the application will not launch, nothing happens - Mac is unable to associate the .ica file with the Citrix online plug...
Mon, Jun 5, 2017 at 1:19 PM
Foreign Characters appearing when typing (Mac users)
Some users have reported having foreign characters appear when typing in Design Manager. This is due to Apple using the Caps Lock button as a language hotke...
Tue, Apr 11, 2017 at 3:14 PM
Citrix has trouble opening when launching Design Manager, citrix viewer loads and disappears (Mac Users only)
A Mac is having difficulties opening a cloud application; the Citrix viewer will show as if loading then disappear and sit idle on the dock. FIRST, be s...
Wed, Aug 2, 2017 at 3:07 PM
Troubleshooting Mac Connection to Citrix Applications
Problem:  Cloud application is not starting or takes longer than expected to launch when using a MAC. (Windows users, please click here for help) ***B...
Mon, Jun 5, 2017 at 1:26 PM
Mac Citrix Receiver error - cannot write connection file
If a user receives error  [Citrix Receiver cannot write connection file /Users/<username>/Library/Application Support/Citrix Receiver/Module], the ins...
Mon, Oct 30, 2017 at 10:11 AM
Issue Minimizing Cloud Apps on a Mac
Minimizing Cloud Apps does not work or minimizing Shows a Green/Teal Screen on a Mac After Minimizing using the minimize “_” button in the upper righ...
Fri, Jun 23, 2017 at 10:59 AM
Receiving error 404 when using Mac and Safari to log into the Cloud
If you are receiving error 404 when attempting to log in to https://cloud.designmanager.com, and you are using a Mac (version 10.10.2) with Safari please fo...
Mon, Jun 5, 2017 at 1:27 PM
How to disable AppNap on Mac OS
AppNap is a feature in Mac that helps to maximize battery life. However, it may causes issues with the Citrix. Citrix Receiver is required to access all Des...
Fri, Apr 7, 2017 at 4:00 PM
How to execute a traceroute on a Mac?
How do I run a traceroute on a Mac? Traceroute is a utility that records the route between your computer and your HostGator server. It also displays the am...
Fri, Apr 7, 2017 at 4:03 PM
How to pull up the keyboard on an iPhone or iPad
To pull up the keyboard when working on Citrix in the Cloud on a mobile Apple device, you will need to do the following: At the bottom of the screen of t...
Fri, Apr 7, 2017 at 4:15 PM