If you are opening Design Manager Cloud Applications for the first time using Google Chrome as your Internet Browser, you may need tell Google to Always allow plug-ins for this site.
When you go to https://cloud.designmanager.com, login to the Application Portal, using the login and password information provided. Click on the icon for your application. A Chrome Plug-in blocker will appear at the top right of the browser window.
Click on this to get the following window:
Choose to Always allow plug-ins on cloud.designmanager.com.
Then Choose Done.
If you are using an updated version of Google Chrome, please follow the steps below:
Right-click and choose Settings on the far right corner of the browser window.
Search for "Plug" and it will be located under Content Settings and Unsandboxed Plug-in Access
Add Cloud.designmanager.com to Allowed plugins and choose Add
You gave now granted Citrix permission to launch from the Design Manager website.
The next time you launch the application from the icon, it should automatically begin to load and you should not need to set the plug-in permissions.