Pictures or company logo shows a picture placeholder on the printout

Modified on: 2017-08-02 15:04:12 -0400

When pictures of items or the company logo prints on documents a picture placeholder appears on the printout and might be labeled company.bmp. The printing of documents with a logo might be very slow or appear to hang.

This occurs when the printer does not have enough memory to render the images.  This usually denotes a mismatch between the memory setting in the printer properties and the actual amount of memory in the printer.  Use the following suggestions to troubleshoot the problem:

  1. If your printer has a memory setting in its properties, check the printer to see how much memory is loaded and then change the setting to match.
  2. If you are unsure about the memory, try deleting the printer from the list of printers and add it again, this will cause the driver to use the default or factory settings.
  3. Check with the printer manufacturer to make sure that you are using the latest and correct driver for your operating system.
  4. Reduce the size of the actual image that you are loading into Design Manager.  For example, if your company logo is 2” X 2” then load the image into an image editing program such as Paint or Photoshop-- scale the image to the actual size that you want it to print (2” X 2” in our example).  Set the DPI to 300 or less depending on your printer’s resolution and color/grayscale settings.  (A 1200 DPI color printer needs no more than 300 DPI to render the image correctly).
  5. If a third party image program is setup to handle bmp files, you may need to disable that program, or in the case of Picasa or Microsoft Office Picture Manager, you can disable that feature as shown in the screenshot below.  For Microsoft Office Picture Manager, open program – go to Tools, File Types and Uncheck the .BMP box.
    • Make sure this is being done under the Configure Photo Viewer.  In Picasa3, it is found under Tools – Configure Photo Viewer; not File Types.

  6.  It may also be necessary to alter some registry settings.  Go to Start, find RUN, type REGEDIT.  Under Computer is a folder named HKEY_Classes_Root in that folder should be a .bmp folder.  Highlight that folder, right-click on (Default) in the right side and click Modify.  Change the (Default) to Paint.Picture   ***This step MUST be completed on EVERY workstation that is having the issue.***

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