Citrix has trouble opening when launching Design Manager, citrix viewer loads and disappears (Mac Users only)

Modified on: 2018-03-15 12:21:49 -0400

A Mac is having difficulties opening a cloud application; the Citrix viewer will show as if loading then disappear and sit idle on the dock.

FIRST, be sure that you have the latest Mac updates and Citrix receiver version installed. See the article here for more help on this.

If the launch problem persists after updating the Mac and Citrix version, see below.

Change the Session logging settings within the Citrix receiver

  • To do so, right click on the Citrix icon on the top right and choose Preferences.
  • Choose the advanced tab and change the following options as shown below:

Session Logging: Connection Diagnostics

Store Logging: Normal

  • Close out of the dialogue box and start your application again normally, it should open without any issues.

 If you’re still experiencing problems connecting to your application, Contact Support

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