Application will not launch upon selecting the icon from the Cloud website

Modified on: 2018-03-15 12:20:33 -0400


You have chosen to launch (clicked on) the application icon on the cloud website, however, the program will not open. To resolve this issue, please follow the steps below:

1. Was the citrix receiver installed?  Do you have the latest Citrix version installed?

Use a link below to download and install the latest receiver for your operating system. Make sure to run the file by double clicking on it from your Downloads, if you are not prompted to run automatically.


2. What internet browser is being used? 

Click your browser below for more help.


3. If none of the above have resolved your issue, see the below links for further suggestions.

  • Further Troubleshooting for Windows PC users, please click here
  • Further Troubleshooting for Mac users, please click here


If you are still experiencing problems, please Contact Support.



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