Microsoft Outlook: How to move messages from an inbox instead of forwarding them

Modified on: 2017-04-18 13:57:12 -0400

Click File

Click Manage Rules & Alerts

Click New Rule

Click Apply Rule on Messages I Receive (towards the bottom of the list under Start from a Blank Rule)

Do not check anything off and click Next

Click Yes

Check the very first box for move it to the specified folder

Under the Step 2 section, click on the blue highlighted specified word

Go down to public folders and choose Sales Inbox or Support Inbox, Click Ok

Click Next

Don’t check anything off under Exceptions and Click Next again

Click Finish

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