Please note that as of 1/14/2020, no version of the locally installed Design Manager will be supported regardless of the operating system. Further, any unforeseen changes in operating system functionality prior to that date that interferes with Design Manager’s operation will not be addressed. At that point or as of the 1/14/2020 decommission date, whichever comes sooner, the only questions that can be answered by Technical Support with be in regards to operation within the program itself (i.e., Project Management, Accounting, etc.).

Technical Support

Design Manager, Inc. will offer approximately 10 years of support for its desktop software products from the date of a product’s general availability on the operating system and hardware for which the product has been tested. After this time, only the online knowledge base and self-help support will be available.

Hardware and Operating System Compatibility

Design Manager, Inc. will offer support for newer hardware and operating systems (i.e. new releases of Microsoft Windows) for either a minimum of 5 years from the date of a product’s general availability, or for 2 years after the successor product is released, whichever is longer. For those clients that attempt to run older products on hardware or systems for which they were not designed, you must rely on the online knowledge base and self-help support.

Product Lifecycle Chart

Also see more information here.