Technical Support
Design Manager, Inc. will offer approximately 10 years of support for its desktop software products from the date of a product’s general availability on the operating system and hardware for which the product has been tested. After this time, only the online knowledge base and self-help support will be available.
Hardware and Operating System Compatibility
Design Manager, Inc. will offer support for newer hardware and operating systems (i.e. new releases of Microsoft Windows) for either a minimum of 5 years from the date of a product’s general availability, or for 2 years after the successor product is released, whichever is longer. For those clients that attempt to run older products on hardware or systems for which they were not designed, you must rely on the online knowledge base and self-help support.
Product Lifecycle Chart
|
Product |
Year Released |
Last Compatible (supported and tested) Operating System |
Lifecycle End |
| DM 4.0 |
1990 |
Windows Me/Windows 2000 Pro |
12/31/2007 |
| DM Pro 5.0 |
1993 |
Windows Me/Windows 2000 Pro |
12/31/2009 |
| DM 2000 |
1999 |
Windows XP |
12/31/2009 |
| DM Pro 6.0 |
2002 |
Windows XP/2003 |
12/31/2012 |
| DM SE6 |
2006 |
Windows Vista |
12/31/2016 |
| DM Pro 7.0 (R1) |
2006 |
Windows 7 |
12/31/2016 |
| DM Pro 7.0 (R2) |
2007 |
Windows 7 |
12/31/2017 |
| DM Pro 7.0 (R3) |
2011 |
Windows 7 Recommended; Windows 10 Rev 1511or earlier (long term servicing branch ONLY) |
1/14/2020 |
| DM 2011 |
2010 |
Windows 7 |
1/14/2020 |
Also see more information here.