Desktop Product lifecycles

Modified on: 2019-12-30 15:46:22 -0500


Please note that as of 1/14/2020, no version of the locally installed Design Manager will be supported regardless of the operating system. Further, any unforeseen changes in operating system functionality prior to that date that interferes with Design Manager’s operation will not be addressed. 


Design Manager 4.0 and Pro 5.0 cannot be upgraded to any current cloud version.


Technical Support

Design Manager, Inc. will offer approximately 10 years of support for its desktop software products from the date of a product’s general availability on the operating system and hardware for which the product has been tested. After this time, only the online knowledge base and self-help support will be available.


Product Lifecycle Chart

Product
Year Released
Last Compatible (supported and tested) Operating System
Lifecycle End
Data can be migrated to Cloud Software
DM 4.0
1990
Windows Me/Windows 2000 Pro
12/31/2007
No
DM Pro 5.0
1993
Windows Me/Windows 2000 Pro
12/31/2009
No
DM 2000
1999
Windows XP
12/31/2009
Yes
DM Pro 6.0
2002
Windows XP/2003
12/31/2012
Yes
DM SE6
2006
Windows Vista
12/31/2016
Yes
DM Pro 7.0 (R1)
2006
Windows 7
12/31/2016
Yes
DM Pro 7.0 (R2)
2007
Windows 7
12/31/2017
Yes
DM Pro 7.0 (R3)
2011
Windows 7 Recommended; Windows 10 Rev 1511or earlier (long term servicing branch ONLY)
1/14/2020
Yes
DM 2011
2010
Windows 7
1/14/2020
Yes


Hardware and Operating System Compatibility

Design Manager, Inc. will offer support for newer hardware and operating systems (i.e. new releases of Microsoft Windows) for either a minimum of 5 years from the date of a product’s general availability, or for 2 years after the successor product is released, whichever is longer. For those clients that attempt to run older products on hardware or systems for which they were not designed, you must rely on the online knowledge base and self-help support.


Full List of Compatible Operating Systems

Design Manager Version
Windows Vista 
32/64bit
Windows 7 
32/64bit
Windows 2008/2008 R2 Server & 2012 server
32/64bit
Windows 8.1
32/64bit
Windows 10
32/64 bit
Notes:
 
DM Cloud, Pro Cloud and CloudSpace

No

Yes

Yes

Yes*

Yes*

*Windows 10 plug ins are NOT supported with Citrix/Cloud versions. We suggest using Internet Explorer or Firefox.
 
**All Hardware for the Data Collection and POS system ARE compatible on Windows 10; however, the Symbol CS1504 scanner requires a patch. Click here for instructions. 
Pro 7.0 & R2

Yes

Yes

Yes

No

No

Support for Pro7R2 will end on 12/31/17.
Pro 7R3
Yes  
Yes
Yes
*See Notes
*See Notes
*WINDOWS 7 is RECOMMENDED
*All Hardware for the Data Collection and POS system ARE compatible on Windows 10 (1511 version, LTSB ONLY); however, the Symbol CS1504 scanner requires a patch. Click here for instructions.
Support for Pro7R3 will end on 1/14/2020.
 
2011
Desktop

Yes

Yes

No*

No

No

*Windows 2008 or 2012 Server can be used as a file server, but not to run the software as a workstation.
SE6
Desktop

Yes*

No

No**

No

No

Support for this product ended 12/31/16.

*There are special installation instructions for installing Design Manager SE6 onto Windows Vista ? See link here.
**Can be used as a file server but not to run the software as a workstation.
Pro 6.0
Desktop

Yes*

No

No

No

No

*Support ended 12/31/2012.  There are special installation instructions for installing Design Manager Pro 6.0 onto Windows Vista - See links here and here for more information. The Help file may not work unless a special file is downloaded from Microsoft.
See also: http://support.microsoft.com/kb/917607
Pro 5.0
Desktop

No

No

No

No

No

Support ended 12/31/2009. Some clients have had success running Pro 5.0 on Windows XP and Windows 2003 - See link here for more information.
However, since this product has reached the end of its lifecycle, it will not be tested on XP/2003 or any future versions of Windows.
2000
Desktop

No

No

No

No

No

Support ended 12/31/2009.  Some clients have had success running DM 2000 on Vista, however, since this product has reached the end of its lifecycle, it will not be tested on Vista or any future versions of Windows.
4.0
Desktop

No

No

No

No

No

Support ended 12/31/2007. Some clients have had success running DM 4.0 on Windows XP, however, since this product has reached the end of its lifecycle, it will not be tested on XP or any future versions of Windows.
 
LiveBackUp
Desktop

Yes

Yes

Yes

No

No

This service is discontinued and will not function after 12/31/17.
When LiveBackUp searches for Design Manager Installations, several invalid file specification messages may appear.  Simply click OK to continue the search normally until the proper DM program is found.

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