Printing does not go to the selected printer (Pro6 and SE6)

Modified on: 2017-08-07 12:21:08 -0400


Design Manager Pro 6.0, SE6, and earlier versions were designed for Windows XP or earlier Windows systems. These systems use the first 20 characters of the printer name to identify the printer. If you have 2 or more printers with long printer names such as “HP OfficeJet 8500 A910” and “HP OfficeJet 8500 A910 Fax” the system may not be able to tell the two printers apart and thus selects the wrong printer. The solution is to go to Control Panel, Printer and Faxes and rename the printers so the first 20 characters are different. In our example, rename the “HP OfficeJet 8500 A910 Fax” to “Fax - HP OfficeJet 8500 A910.”



Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.