Configuring Updated Citrix Gateway for Windows Users

Modified on: 2019-09-06 13:09:49 -0400

After updating the Citrix Workspace to v1904 or higher, you will be required to change the Citrix Gateway used for logging in.

Users can manually browse to

To create desktop shortcuts and configure Citrix workspace, please see below.

If you do NOT have Citrix Workspace installed, it can be downloaded from the link below:

First, look for the minimized Citrix icon running near the system clock.  Right-click and choose Advanced Preferences

Click Reset Citrix Workspace

Confirm Reset

Enter the new gateway: or

You will receive a prompt to sign in with your DM username and password.  You will no longer required the domain\username. 

This will take you to the Citrix landing page where you can launch DM, and will automatically create a DM Pro Cloud icon on your desktop.

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