Using LogMeIn Rescue on MacOS Mojave and Catalina

Modified on: 2019-10-17 10:55:23 -0400



LogMeIn Rescue is an app that allows our technical support team to share screens and assist remotely by controlling the mouse and keyboard input.


First, you will receive a link or a code to manually type into https://logmein123.com or https://secure.logmeinrescue.com 


Enter in the code, then hit the Start Download button.  It will download a Support-LogmeinRescue App to your downloads.

Give that file a double-click.  If it downloads a .zip file, its recommended to drag that icon to the desktop then double-click.



Click Open\Ok\Allow through any security popups.




Next, you will receive a prompt to Open System Preferences.

Click the lock icon in the lower left corner to make changes.

Enter in your Mac password.


You must check off any of the boxes under Privacy > Accessibility



Next, switch the category on the left pane to Screen Recording

Check off the access for Screen Recording



That should allow the technician to remotely view and control your screen.


To End Access, simply hit the red X in the chat window, close out of LogMeIn Rescue and the system is no longer able to be controlled with the one



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