Cloud login and Connectivity Errors

Error - Citrix HDX engine problem has occurred
After logging into the DM Cloud program/app you receive an error that a Citrix HDX engine problem has occurred. The error asks you to send an Error report...
Mon, Jun 5, 2017 at 1:03 PM
Citrix installing error message appears when logging into the website
Cannot install or uninstall the Citrix Receiver or Web Plugin or and installing message appears when logging into the website If an older Citrix Receiver...
Wed, Apr 21, 2021 at 2:51 PM
Message - The network connection to your application was interrupted
"Software caused connection abort" or "The network connection to your application was interrupted" errors When Design Manager loses ...
Mon, Jun 5, 2017 at 1:16 PM
Message - password in use or there is already another copy of DM running
User logs in and gets a message that the password is in use or that there is already another copy of DM running. There are two possible causes for this ...
Mon, Jun 5, 2017 at 1:15 PM
How to execute a traceroute
MAC Users Windows Users
Mon, Jun 5, 2017 at 1:13 PM
How to terminate or force-close a hanging Citrix Session
To force close a session using Windows 10: On Windows. right-click the minimized Citrix icon and choose Advanced Preferences Choose Connecti...
Mon, Jun 21, 2021 at 1:11 AM
You Cannot Log in at this Time - Chrome
Sometimes Citrix will think the Chrome Browser is not secure and will not allow access to the Username/Password window.  Often times this is caused to a par...
Thu, Jul 9, 2020 at 10:45 AM