Login or Cloud Connection Related

Design Manager or other Coud applications will not open in Firefox
This article assumes you already have the Citrix Receiver installed on your computer. If not, first download and install the Citrix Receiver here -> http...
Fri, Jun 2, 2017 at 12:52 PM
Bandwidth and Speed of Design Manager Cloud
Design Manager recommends only about 20 to 30kbps per user of bandwidth for DM Cloud (30kbps equals 0.0293Mbps).   This makes DM Cloud an excellent solution...
Wed, Jan 3, 2018 at 5:25 PM
Design Manager or Cursor flickers or pulsates when in the program
Some users may experience Design Manager or the cursor to flicker or pulsate when in the system. This is usually due to having multiple monitors and each of...
Fri, Apr 7, 2017 at 2:15 PM
How to change compatibility settings in Internet Explorer 10 and 11
Solution for IE 11:   Step 1:  Go to tools in your internet explorer at the top right of the browser.   Step 2: Then select compatibility view setting...
Tue, Apr 11, 2017 at 1:12 PM
ICA file is not opening with the Citrix Receiver
When trying to launch your application from your web browser you may get prompted to save the .ica file and then be prompted on how to open this type of fil...
Fri, Jun 2, 2017 at 1:17 PM
Change your desktop icon to a new server address/account
If you have been upgraded or moved to a new cloud account and have a desktop icon for your program(s), you will need to add a new Citrix Receiver account.  ...
Fri, Jun 2, 2017 at 1:23 PM
Accessing Design Manager Cloud from an Android phone/device
Click here to watch a video on the installation and setup here. 1. Go to the Play Store App 2. Touch the Magnifying glass and search for Citrix...
Tue, Aug 7, 2018 at 4:14 PM
How to improve the audio quality of Design Manager Cloud
Log into your account, but do not launch the Design Manager application. Click Settings  to modify your Citrix Web Interface settings    Click Connection...
Fri, Jun 2, 2017 at 1:26 PM
Select your Company Icon and a Black Box appears
If you click on the Design Manager icon and a Black Box appears but the application never opens, you may be working on a Mac computer that doesn’t have a c...
Thu, Apr 13, 2017 at 3:11 PM
How long does the system wait until an idle or disconnected session is terminated?
There is no time limit on an active session.  All sessions are ended between 3AM and 4AM EST for server maintenance.  The servers become available prior t...
Tue, Apr 18, 2017 at 12:42 PM