Troubleshooting for Credit Card Processing
Modified on: 2018-01-02 10:13:40 -0500
- Check the Cayan/Merchant Warehouse SiteID, Key, and Name you entered into Design Manager. Make sure they are all entered case-sensitive; the name must be entered exactly how it was given by Cayan/Merchant Warehouse.
- Make sure that the latest updates and service packs for MS Windows are installed.
- Check the browser to make sure that it supports 128-bit Encryption
- Make sure that Microsoft XML 3.0 or higher is on the machine. The program file required is msxml3.dll and should reside in the windows/system32 directory. This version or higher is shipped with all of the latest services packs of Windows XP or higher. Design Manager SE6/Pro7 does not support any Windows system prior to Windows XP SP2. (Cloud users do not need to worry about this)
- Make sure that any firewalls are open for:
- Check the error codes:
APPROVED
|
|
|
FAILED
|
1001
|
user authentication failed
|
DECLINED
|
1002
|
invalid transaction
|
DECLINED
|
1003
|
invalid transaction type
|
DECLINED
|
1004
|
invalid amount
|
DECLINED
|
1005
|
invalid merchant info
|
DECLINED
|
1007
|
field format error
|
FAILED
|
1008
|
not a transaction server
|
DECLINED
|
1009
|
invalid parameter stream
|
DECLINED
|
1010
|
too many line items
|
FAILED
|
1011
|
client timeout waiting for response
|
DECLINED
|
1012
|
Normal declined message (i.e. card was really declined)
|
FAILED
|
1012
|
Normal Failed Message (i.e. card really failed)
|
REFERRAL
|
1013
|
Normal, please call.
|
FAILED
|
1014
|
transaction type not supported by version (i.e. maybe your account is not set up to take Amex or other card type)
|
DECLINED
|
1019
|
original transaction id not found
|
DECLINED
|
1020
|
customer ref num not found
|
DECLINED
|
1022
|
invalid aba num
|
DECLINED
|
1023
|
invalid account num
|
DECLINED
|
1024
|
invalid exp date
|
FAILED
|
1025
|
transaction type not supported by host
|
DECLINED
|
1026
|
invalid ref num
|
DECLINED
|
1027
|
invalid receipt info
|
DECLINED
|
1028
|
invalid check holder name
|
DECLINED
|
1029
|
invalid check num
|
DECLINED
|
1030
|
check dl verification requires dl state
|
FAILED
|
1040
|
transaction did not connect
|
DECLINED
|
1050
|
insufficient funds available
|
FAILED
|
1099
|
general error
|
DECLINED
|
1100
|
invalid transaction returned from host
|
FAILED
|
1101
|
invalid timeout value
|
FAILED
|
1102
|
processor not available
|
FAILED
|
1103
|
error reading response
|
FAILED
|
1104
|
timeout waiting for processor
|
FAILED
|
1105
|
credit error
|
FAILED
|
1106
|
host not available
|
FAILED
|
1107
|
duplicate suppression timeout
|
FAILED
|
1108
|
void error
|
FAILED
|
1109
|
timeout waiting for host
|
DECLINED,DUPLICATE
|
1110
|
duplicate transaction
|
FAILED
|
1111
|
capture error
|
DECLINED
|
1112
|
failed avs check
|
FAILED
|
1113
|
cannot exceed sales cap
|
FAILED
|
2000
|
generic host error
|
FAILED
|
2001
|
invalid login
|
FAILED
|
2002
|
insufficient privilege or invalid amount
|
FAILED
|
2003
|
login blocked
|
FAILED
|
2004
|
login deactivated
|
DECLINED
|
2005
|
transaction type not allowed
|
FAILED
|
2006
|
unsupported processor
|
DECLINED
|
2007
|
invalid request message
|
FAILED
|
2008
|
invalid version
|
DECLINED
|
2010
|
payment type not supported
|
FAILED
|
2011
|
error starting transaction
|
FAILED
|
2012
|
error ending transaction
|
DECLINED
|
2013
|
error checking duplicate
|
EMPTY
|
2014
|
no records to settle
|
EMPTY
|
2015
|
no records to process
|
FAILED
|
99999
|
host error transaction not processed
|
FAILED
|
99999
|
undefined error
|
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