I Received an Email Reporting Processing FAILED for a Client Payment Received Online

Modified on Thu, Oct 29, 2020 at 4:18 PM

The Email States: 

A total payment of $___ was received on ___
The client's account ___ was successfully charged; however, the payment FAILED to process through Design Manager. You must login to Pro Cloud to enter the cash receipt manually.

If you have received this email, this means that the Client's payment has processed successfully through Stripe/your credit card processor; however, the payment was unable to record against the Proposal/Invoice in Design Manager.

You will need to manually enter the payment into Design Manager Cash Receipts window to record the Proposal or Invoice payment. In this instance, you will NOT use the STRIPE Payment Type in Design Manager Cash Receipts, instead, you will enter the cash receipt as if paid by check or by selecting another payment type that is NOT linked to the STRIPE processing system. You will NOT want to process this payment against the client's credit card again, as the card has already been charged successfully.

If you have any questions, please contact our support team.