Unable to load pictures when using the camera capture function

Modified on: 2017-06-05 14:12:44 -0400


Unable to load pictures when using the camera capture function using an apple mobile device.


The capture button is available for Cloud users ONLY when inside an area that a picture can be loaded into.  If you are accessing Design Manager through a mobile device (iPhone, iPad, Samsung phone, etc) you can select the capture button to access the device's camera.  This will allow you to take a picture on the spot of the Item and attach that photo to the Item. 

NOTE: For iPhone or other Apple mobile devices, the following settings are required.  These settings are found within the Citrix Receiver App - open the app on the device and select the Settings button at the bottom of the window.

Display Options - Select any option OTHER than the Auto-fit screen option.

Advanced - Be sure Use iPhone/iPad Storage is ON

Win Media Redirect must also be turned ON

This function is NOT available on Windows mobile phones.




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