Mac/Apple User Specific

Troubleshooting stuck Citrix usernames with Mac Keychain
In some situations the Citrix Receiver will not delete saved credentials, resulting in the inability to logout and sign in with an alternate account. This ...
Tue, Jul 31, 2018 at 10:46 AM
Setting up SMTP Relay for iCloud email domains
Recent security updates to the iCloud email system can trigger false positaves for SPAM when using default email settings in Design Manager. The DM Cloud s...
Thu, Aug 2, 2018 at 4:14 PM
Troubleshooting blurry fonts with MacOS Mojave and Citrix Workspace
After updating a Mac to OS Mojave 10.14 and installing Citrix Workspace, some users with Retina 4k displays can experience an issue with font rendering. Ch...
Fri, Oct 26, 2018 at 11:39 AM
MacOS Catalina
Starting October 2019, Apple is releasing MacOS Catalina 10.15 After updating your Mac to Catalina, there is a mandatory Citrix update that must be inst...
Tue, Oct 8, 2019 at 12:26 PM
Configuring Updated DM Cloud Gateway for for Mac Users
After upgrading to MacOS Catalina, some users will require changing the login gateway. On the Mac, first look for the minimized Citrix icon running n...
Tue, Nov 19, 2019 at 9:39 AM
Using LogMeIn Rescue on MacOS Mojave and Catalina
LogMeIn Rescue is an app that allows our technical support team to share screens and assist remotely by controlling the mouse and keyboard input. Fir...
Thu, Apr 9, 2020 at 10:56 AM
Setting file access permissions on Citrix Workspace for MacOS
If users receive a permissions error when exporting a file to the local system, first check the following option: Right-Click on the minimized Citrix Wo...
Tue, Nov 12, 2019 at 9:23 AM
Norton 360 Security adjustments on MacOS
The follow adjustments are recommended when running Norton products By default, Citrix can be blocked from communication at the firewall level and need man...
Mon, Dec 23, 2019 at 3:50 PM
Using Citrix workspace to sign in to Design Manager on MacOS Catalina
After installation of the Citrix Workspace, adding the account will prompt for server name or work email. Use: Login.designmanager.com To open Citri...
Fri, Sep 4, 2020 at 9:15 AM
Can't find files in Citrix after update to Google Drive / Workspace
Using Google Drive typically has a replica of the cloud files stored locally on your system.  Updating the Google software can change the file structure and...
Mon, Nov 15, 2021 at 9:52 AM