Best printers to purchase for use with Design Manager Cloud Services

Modified on: 2017-09-22 13:52:16 -0400


Design Manager uses Citrix XenApp / XenDesktop and Microsoft Windows Server 2008 R2 / 2012 to host its cloud services.  Although almost every modern printer works in this environment, some will support more features and operate more smoothly and faster than others. 

Design Manager recommends Hewlett Packard (HP) printers because they have the largest line of printers that support the Citrix environment.  When a printer lists Windows Server 2008/2012 R2/2012 as one of the supported operating systems, it is great choice. 

Models Design Manager Recommends:

HP Officejet Pro 8600

HP Officejet Pro 8600 Plus

HP Officejet Pro 7500A Wide-Format

For a full list of supported HP printers click here.

Other recommended printer manufacturers are:

Brother, Canon, Fuji/Xerox, Dell/Lexmark, Konica/Minolta, Kyocera, Okidata

Make sure that model you choose supports Windows Server 2008 R2.

Epson, on the other hand, is one of the only companies that does NOT sell any printers supported in the Citrix Environment (although many of their printers do work or can be made to work with a few simple setting changes).

Below is an email Response statement we received from Epson?s support team:

--------------------------------------------------------------------------------------------------------
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.

 Subject
I am opening this incident on behalf of my client. When printing from a Citrix a
 Discussion Thread
 Response (Bryan K.)

09/21/2012 12:50 PM

Dear Joe,
Thank you for contacting Epson regarding your EPSON WorkForce WF-7510. It is my pleasure to respond to your inquiry.
None of our printers are supported in a citrix environment.
We take your satisfaction seriously and hope that we have helped resolve your issue. If you receive a survey from us, we would greatly appreciate if you could take a few minutes to provide us with feedback about your support experience. our ratings and comments are extremely important to us.
If this did not resolve your issue, please reply to this email for further assistance. If you have a different support issue, submit a request via our U.S. or Canada Support Site and we will respond in a timely manner.
Thank you again for contacting Epson.
Bryan K.
 Customer (Joe Kissel)

09/20/2012 05:10 PM

Hello. Thank you for your response. Do you have a list of Epson models that are supported in the Citrix environment?
From: Epson Support [mailto:Epson@custhelp.com]
Sent: Thursday, September 20, 2012 7:30 PM
To: Joe Kissel
Subject: [Incident: 120920-001887] I am opening this incident on behalf of my client. When printing from a Citrix a
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to
your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
Subject I am opening this incident on behalf of my client. When printing from a Citrix a Discussion Thread Response (Bryan K.) 09/20/2012 04:30 PM Dear Joe,
Thank you for contacting Epson regarding your EPSON WorkForce WF-7510. It is my pleasure to respond to your inquiry.
Unfortunately, we do not support our printer in a Citrix environment.
We also do not have any Windows
server drivers available.
This link has all the drivers for your printer:
We take your satisfaction seriously and hope that we have helped resolve your issue. If you receive a survey from us, we would greatly appreciate if you could take a few minutes to provide us with feedback about your support experience. Your ratings and comments are extremely important to us.
If this
did not resolve your issue, please reply to this email for further assistance. If you have a different support issue, submit a request via our U.S. or Canada Support Site and we will respond in a timely manner.
Thank you again for contacting Epson.
Bryan K. Auto-Response 09/20/2012 09:53 AM Detailed Description:
Answer:
Title: Installing Drivers After Mac OS X 10.7 Upgrade. Link here.
Title: First Time Driver Install on Mac OSX 10.7. Link here
Title: All-In-One, Printer or Scanner Stopped Working After Mac OS X 10.7 Upgrade link here
Title: Product Not Listed on Mac OS X 10.7 Support Link here
Title: Message This Operating System is not Supported with CD Installation on Mac OS X 10.8.x link here
Customer (Joe Kissel) 09/20/2012 09:53 AM I am opening this incident on behalf of my client. When printing from a Citrix application through the Citrix Receiver the printing comes out about 50% of normal size. The Citrix environment is using the universal print driver. It works fine on OS X 10.7, but on 10.8 has the issue. Should this printer operate with Citrix and is there a compatible (like HP Color Laser) or older model I can select that will still work with the 7510? Is there native Windows Server 2008
R2 drivers available? Question Reference #120920-001887 Product Level 1: All-In-One Product Level 2: EPSON WorkForce WF-7510 Category Level 1: Driver Setup and Settings Category Level 2: Intel-based Mac Category Level 3: Mac OS X 10.8.x (Mountain Lion) Date Created: 09/20/2012 09:53 AM Last Updated: 09/20/2012 04:30 PM Status: Response Sent Cable Type: USB Connection Type: Directly to a computer Serial Number: MXSY009424 Software Used Citrix Receiver 11.6 Steps Taken Unplug, delete the printer, run apple
updates, re-boot the computer, re-install printer, driver version is 9.0.
This communication and any attachments hereto are confidential and contain information that may be privileged and exempt from disclosure under applicable law and are intended solely for the use of addressees. If you are not the intended recipient of this communication (and any attachments), or the employee or agent responsible for delivering this to the
intended recipient, you are hereby notified that any dissemination, copying or use of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender by e-mail or telephone and delete this communication from your system. E-mails are susceptible to alteration. Neither Design Manager, Inc. nor any of their subsidiaries or affiliates shall be liable for the message if altered, changed or falsified.
 Response (Bryan K.)

09/20/2012 04:30 PM

Dear Joe,
Thank you for contacting Epson regarding your EPSON WorkForce WF-7510. It is my pleasure to respond to your inquiry.
Unfortunately, we do not support our printer in a Citrix environment.
We also do not have any Windows server drivers available.
This link has all the drivers for your printer:
We take your satisfaction seriously and hope that we have helped resolve your issue. If you receive a survey from us, we would greatly appreciate if you could take a few minutes to provide us with feedback about your support experience. Your ratings and comments are extremely important to us.
If this did not resolve your issue, please reply to this email for further assistance. If you have a different support issue, submit a request via our U.S. or Canada Support Site and we will respond in a timely manner.
Thank you again for contacting Epson.
Bryan K.
 Auto-Response

09/20/2012 09:53 AM

Detailed Description:
Answer:
Title: Installing Drivers After Mac OS X 10.7 Upgrade. Link here
Title: First Time Driver Install on Mac OS X 10.7. Link here.
Title: All-In-One, Printer or Scanner Stopped Working After Mac OS X 10.7 Upgrade link here.
Title: Product Not Listed on Mac OS X 10.7 Support link here. 
Title: Message This Operating System is not Supported with CD Installation on Mac OS X 10.8.x. Link here.
 Customer (Joe Kissel)

09/20/2012 09:53 AM

I am opening this incident on behalf of my client. When printing from a Citrix application through the Citrix Receiver the printing comes out about 50% of normal size. The Citrix environment is using the universal print driver. It works fine on OS X 10.7, but on 10.8 has the issue. Should this printer operate with Citrix and is there a compatible (like HP Color Laser) or older model I can select that will still work with the 7510? Is there native Windows Server 2008 R2 drivers available?
 Question Reference #120920-001887

Product Level 1: 

All-In-One

Product Level 2: 

EPSON WorkForce WF-7510

Category Level 1: 

Driver Setup and Settings

Category Level 2: 

Intel-based Mac

Category Level 3: 

Mac OS X 10.8.x (Mountain Lion)

Date Created: 

09/20/2012 09:53 AM

Last Updated: 

09/21/2012 12:50 PM

Status: 

Response Sent

Cable Type: 

USB

Connection Type: 

Directly to a computer

Serial Number: 

MXSY009424
Software Used
Citrix Receiver 11.6
 Steps Taken
Unplug, delete the printer, run apple updates, re-boot the computer, re-install printer, driver version is 9.0.

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