The email states:
Pro Cloud processing FAILED for a client payment received online
A payment was received on date/time for Project, Proposal/Invoice #. The credit card was successfully charged; however, the payment FAILED to process through Design Manager. You must Login to Pro Cloud to enter the cash receipt manually.
If you have received this email, this means that the client's credit card payment has processed successfully through to Tsys/your credit card processor; however, the payment was unable to record against the Proposal/Invoice in Design Manager.
You will need to manually enter the payment into Design Manager to record the Proposal or Invoice payment. In this instance, you will NOT use the TSYS/Cayan Payment Type in Design Manager Cash Receipts, instead, you will enter the cash receipt as if paid by check or by selecting another payment type that is NOT linked to the TSYS/Cayan processing system. You will NOT want to process this payment against the client's credit card again, as the card has already been charged successfully.
If you have any questions, please contact our support team.