Login or Cloud Connection Related

Application will not launch upon selecting the icon from the Cloud website
You have chosen to launch (clicked on) the application icon on the cloud website, however, the program will not open. To resolve this issue, please follow t...
Wed, Jul 3, 2019 at 12:21 PM
Logging into Design Manager for the First Time
Logging into Design Manager for the first time ADMINS:  The very first time that anyone logs into the company's account, it needs to be done by the AD...
Wed, Jul 3, 2019 at 11:57 AM
Installing and configuring Citrix Workspace App for Design Manager on MacOS, Create Desktop Icon
Installing and configuring Citrix Workspace App for Design Manager (for other Mac & Windows OS installation help, see the article here) It is re...
Fri, Dec 27, 2019 at 1:39 PM
Citrix Workspace Download for all Cloud Products
Download the latest Citrix receiver/workspace: Mac Workspace Windows Receiver/Workspace 
Tue, Oct 6, 2020 at 12:56 PM
Unable to launch Design Manager Cloud - receive an SSL error 47 message (Windows users only)
If you are using a Mac, this does not apply to you.   An issue has been identified with Windows revisions of Citrix Workspace version 1904 and later whi...
Mon, Jun 10, 2019 at 10:40 AM
Design Manager or other Coud applications will not open in Firefox
This article assumes you already have the Citrix Receiver installed on your computer. If not, first download and install the Citrix Receiver here -> http...
Fri, Jun 2, 2017 at 12:52 PM
Bandwidth and Speed of Design Manager Cloud
Design Manager recommends only about 20 to 30kbps per user of bandwidth for DM Cloud (30kbps equals 0.0293Mbps).   This makes DM Cloud an excellent solution...
Wed, Jan 3, 2018 at 5:25 PM
Design Manager or Cursor flickers or pulsates when in the program
Some users may experience Design Manager or the cursor to flicker or pulsate when in the system. This is usually due to having multiple monitors and each of...
Fri, Apr 7, 2017 at 2:15 PM
How to change compatibility settings in Internet Explorer 10 and 11
Solution for IE 11:   Step 1:  Go to tools in your internet explorer at the top right of the browser.   Step 2: Then select compatibility view setting...
Tue, Apr 11, 2017 at 1:12 PM
ICA file is not opening with the Citrix Receiver
When trying to launch your application from your web browser you may get prompted to save the .ica file and then be prompted on how to open this type of fil...
Fri, Jun 2, 2017 at 1:17 PM